Penny - CC Crossbody

Shipping Policy

It's worth noting that our operations are based in Georgetown, Texas. As a testament to our commitment to swift and efficient service, all orders are dispatched the next business day after the order is placed.

We take pride in offering shipping services to nearly every corner of the globe. However, please bear in mind that certain items might face shipping restrictions, and some products may not be eligible for international delivery.

Once you place your order, we will furnish estimates for shipping and delivery dates based on the availability of your chosen items and your preferred shipping options. Depending on the shipping provider you opt for, these estimates can be viewed on the shipping quotes page.

Returns Policy

We are delighted to accommodate returns on most new and unopened items within 30 days of delivery, providing a full refund. In situations where the return is due to our mistake, such as an incorrect or defective item, we will bear the return shipping cost.

Upon handing your return package over to the shipping service, you can anticipate a refund within approximately four weeks. Although, it's quite possible that you'll receive it sooner. This timeline takes into account the shipping transit time (5-10 business days), our internal processing time once the return is received (3-5 business days), and the time it takes for your bank to action our refund request (5-10 business days).

We believe in the quality of our products, but we understand if you are not fully satisfied with your purchase. As such, we gladly accept returns of your items within 30 days of order receipt, provided that they are unused, in the same condition as when you received them, and in their original packaging for a product refund.

Please note: Our authentic leather products are prone to show usage marks. Therefore, we urge you to be careful while examining our products if you're considering a return. Leather that has been stretched or scratched is not deemed as suitable for a return.

How to Return or Exchange:

Should you wish to return your non-defective, unused item in its original packaging, please adhere to the following steps:

• Package your item(s) securely with the original packaging.
• Indicate your Order Number on the package and address it to:

Return UCLeather (Your Order #)

140 Spanish Foal Trl
Georgetown, TX 78626

Feel free to choose the most cost-effective shipping method for returning your items. We are committed to facilitating a smooth and efficient returns process. As soon as your return has been received and processed, we will keep you informed about your refund status via email.